Privacy Policy

Protecting your personal information with transparency and care

Last Updated: March 15, 2025

Our Commitment to Your Privacy

zenovariquos ("we", "us", "our") operates zenovariquos.com and is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our financial statement analysis services.

We understand that your personal information is valuable, and we take our responsibility to protect it seriously. This policy has been designed to comply with the Australian Privacy Principles under the Privacy Act 1988 and provides you with clear information about our data practices.

Information We Collect

We collect information about you when you interact with our services, create an account, or communicate with us. The types of information we collect include:

Personal identification information (name, email address, phone number)
Contact details including postal address when provided
Financial information you choose to analyze through our platform
Usage data and analytics about how you interact with our website
Technical information such as IP address, browser type, and device information
Communication records when you contact our support team

Important: We only collect information that is necessary for providing our services or that you voluntarily provide to us. We never collect sensitive personal information unless explicitly required and consented to.

How We Use Your Information

Your information helps us provide better services and improve your experience. We use the information we collect for several specific purposes, all designed to enhance your interaction with our platform and provide you with valuable financial analysis tools.

We process your data to create and maintain your account, provide our financial statement analysis services, and communicate important updates about our platform. Additionally, we use aggregated data to improve our services and develop new features that benefit our user community.

Marketing communications are only sent to users who have opted in to receive them, and you can unsubscribe at any time through the links provided in our emails or by contacting us directly.

Your Rights and Choices

Under Australian privacy law, you have several important rights regarding your personal information:

Access Your Data

You can request to see what personal information we hold about you and receive a copy of this data in a commonly used format.

Correct Information

If you believe any information we hold is inaccurate or incomplete, you can request corrections to be made promptly.

Delete Your Account

You may request deletion of your account and associated personal data, subject to any legal obligations we may have to retain certain information.

Restrict Processing

You can request that we limit how we process your personal information in certain circumstances while maintaining your account.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days and may require verification of your identity to protect your privacy.

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and organizational measures.

Industry-standard encryption for data transmission and storage
Regular security audits and vulnerability assessments
Access controls limiting staff access to personal information
Secure backup procedures and disaster recovery protocols
Employee training on privacy and security best practices
Incident response procedures for potential security breaches

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

Data Retention and Deletion

We retain your personal information only for as long as necessary to provide our services and meet our legal obligations. Our retention periods vary depending on the type of information and the purpose for which it was collected.

Account Information
Retained while your account is active and for 7 years after account closure for tax and legal compliance purposes
Financial Analysis Data
Stored for the duration of your account unless you request earlier deletion of specific analyses
Communication Records
Kept for 3 years to help resolve any service-related queries and improve customer support
Usage Analytics
Anonymized after 2 years, with aggregated insights retained indefinitely for service improvement

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in specific circumstances and always with appropriate safeguards in place.

Service providers who help us operate our platform may have access to your information, but only to the extent necessary to perform their functions. These providers are contractually bound to protect your information and use it only for the purposes we specify.

We may also disclose your information if required by law, to protect our rights or the safety of our users, or in connection with a business transfer such as a merger or acquisition. In such cases, we will ensure that your privacy rights continue to be protected.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. Cookies help us understand how you use our site and remember your preferences for future visits.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website and your ability to access some features.

We also use analytics services to understand user behavior and improve our platform. This data is collected in aggregate form and does not personally identify individual users.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. When we make significant changes, we will notify you through your account or by email, depending on your communication preferences.

We encourage you to review this policy periodically to stay informed about how we protect your information. The date of the last update is shown at the top of this policy.

Contact Us About Privacy

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Email: info@zenovariquos.com

Phone: +61242272286

Address: 33 Edmondstone St, South Brisbane QLD 4101, Australia

We aim to respond to all privacy-related inquiries within 30 days.